Terms of Service

Last updated: July 4, 2026

1. Agreement to These Terms & Contracting Entity

These Terms of Service (the "Terms") form a binding legal agreement between you and the Movoice group of companies governing your access to and use of Movoice AI (the "Service").

The Service is provided by Metawaveai Technologies Private Limited (incorporated in India), together with its affiliate Metawaveai Technologies Inc (collectively, "Movoice", "we", "us", or "our"). If you are located in India or contract in Indian Rupees, your contracting entity is Metawaveai Technologies Private Limited; otherwise your contracting entity is Metawaveai Technologies Inc. Both entities are bound by, and may enforce, these Terms.

By creating an account, clicking to accept, or accessing or using the Service in any way, you agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and the Data Processing Addendum incorporated herein. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you", "your", and "Customer" refer to that entity. If you do not agree to these Terms, you may not access or use the Service.

Effective / Last updated: July 4, 2026.

2. Definitions

"Service" means the Movoice AI voice-AI software-as-a-service platform, including its web application, mobile applications, application programming interfaces, AI agents, calling, messaging, recording, transcription, campaign, analytics, wallet, and related features, together with any documentation and updates.

"Customer", "you", or "your" means the business, organization, or individual that registers for, subscribes to, or otherwise uses the Service and is responsible for the account.

"Recipient" or "End User" means any natural person whom the Customer calls, sends messages to, records, uploads, profiles, or otherwise contacts or processes through the Service. Recipients do not register for the Service and are not parties to these Terms; the Customer alone owns the relationship with, and is responsible for, its Recipients.

"Customer Content" means all data, contact lists, phone numbers, names, scripts, prompts, audio, recordings, transcripts, documents, and other materials that the Customer or its authorized users upload to, generate through, or transmit via the Service, including any personal data of Recipients.

"Sub-processor" means a third party engaged by Movoice to process Customer Content on our behalf in order to provide the Service, as listed in our Privacy Policy.

"Personal Data", "Controller", "Processor", and "Processing" have the meanings given to them under applicable data protection law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the EU/UK General Data Protection Regulation ("GDPR") where applicable.

3. Description of the Service

Movoice AI is a voice-AI SaaS platform that enables Customers to design, deploy, and manage AI agents that place outbound telephone calls, send SMS messages, and place and send WhatsApp calls and messages to the Customer's own contacts. Depending on the Customer's plan and configuration, the Service may include:

AI voice agents that conduct automated telephone conversations;
Outbound and inbound calling over telephony carriers and over the WhatsApp Business Platform;
SMS and WhatsApp messaging;
Call recording, transcription, and conversation summaries;
Bulk and scheduled campaigns;
A prepaid wallet and usage credits;
Know-Your-Customer / Know-Your-Business ("KYC/KYB") identity verification;
Phone-number provisioning and leasing from carriers;
Contact synchronization and CRM integrations;
Caller-memory profiling that stores context about Recipients across interactions;
A super-administrator monitoring console used by Movoice for security, compliance, abuse-prevention, and support purposes, operated on a metadata-first basis as described in our Privacy Policy.

Movoice provides the technical platform. The Customer determines whom to contact, what to say, when to call, and for what purpose. Movoice does not initiate, direct, or control any specific communication and acts as the Customer's technical service provider and data processor with respect to Recipient data.

We may add, modify, or discontinue features at any time. We will use reasonable efforts to notify Customers of material adverse changes.

4. Eligibility & Account

4.1 Eligibility. You must be at least 18 years old and capable of forming a binding contract. If you use the Service on behalf of an entity, you must be authorized to bind that entity.

4.2 Registration. You agree to provide accurate, current, and complete information during registration and to keep it up to date. You may be required to complete KYC/KYB verification (see Section 15) before accessing certain features, including telephony and messaging.

4.3 Account security. You are responsible for safeguarding your account credentials and API keys and for all activity that occurs under your account, whether or not authorized by you. You must notify us promptly at sales@movoice.ai of any suspected unauthorized use or security breach.

4.4 Authorized users. You are responsible for the acts and omissions of anyone who accesses the Service through your account, and for ensuring they comply with these Terms.

4.5 One account. You may not maintain multiple accounts to evade limits, suspensions, verification requirements, or fees.

5. Customer Compliance Obligations

This Section is fundamental to these Terms. Because the Service is used to contact Recipients who have not signed up for the Service, the Customer bears sole and primary responsibility for the lawfulness of every communication it originates. The Customer represents, warrants, and covenants, on a continuing basis, that:

5.1 Consent. Before placing any call, sending any SMS, or sending any WhatsApp message to any Recipient through the Service, the Customer has obtained all legally required prior consent from that Recipient. Where the communication is marketing, promotional, telemarketing, or advertising in nature, the Customer has obtained prior express WRITTEN consent from the Recipient in the form required by applicable law. The Customer will retain records of such consent and will provide them to Movoice promptly on request.

5.2 Do-not-call, opt-out, and revocation. The Customer will maintain and honor do-not-call and do-not-disturb ("DND") preferences and will honor any opt-out or revocation of consent by a Recipient, communicated by any reasonable means (including a spoken request, reply message, keyword, or registry listing), promptly and in any event within the timeframe required by applicable law.

5.3 Relationship requirement. The Customer will not upload, import, purchase, rent, or use any phone number, contact, or list with which it does not have a genuine, direct relationship and the requisite consent. Scraped, purchased, harvested, or third-party lists lacking valid consent are prohibited.

5.4 Determination of applicable law. The Customer is solely responsible for determining which laws, regulations, and industry rules apply to its communications — including the jurisdiction of each Recipient — and for complying with them. Movoice does not provide legal advice and the availability of any feature does not constitute advice that its use is lawful in a given jurisdiction.

5.5 Accuracy. The Customer is responsible for the accuracy and lawfulness of all Customer Content, scripts, prompts, and caller identification information it configures.

Breach of this Section is a material breach of these Terms and may result in immediate suspension or termination and triggers the Customer's indemnity obligations under Section 20.

6. Acceptable Use Policy

You agree not to use, and not to permit any person to use, the Service to:

violate any applicable law, regulation, court order, or third-party right;
make fraudulent, deceptive, harassing, threatening, abusive, or unsolicited communications, or to engage in unlawful robocalling, spam, or telemarketing;
impersonate any person or entity, or misrepresent your affiliation, identity, or caller identity ("spoofing") in violation of law;
transmit or generate content that is unlawful, defamatory, obscene, hateful, sexually exploitative of minors, or that promotes violence or illegal activity;
collect, profile, or process personal information without a lawful basis and required consent;
distribute malware, or probe, scan, overload, disrupt, or attempt to gain unauthorized access to the Service, its infrastructure, or any connected systems or networks;
reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent that restriction is prohibited by law;
resell, sublicense, or provide the Service to third parties except as expressly permitted in writing;
use the Service to build a competing product, or to train a competing model on our outputs;
circumvent usage limits, rate limits, security controls, KYC/KYB, or the AI-disclosure feature;
use the Service for emergency services, life-safety, or any use where failure could lead to death, personal injury, or severe environmental or property damage.

We may investigate suspected violations, cooperate with law enforcement, and suspend or terminate access for violations.

7. Recording & Consent

7.1 Customer as owner of the consent duty. Many jurisdictions restrict the recording of telephone and electronic communications. The Customer represents and warrants that, before any call or conversation is recorded through the Service, it has provided all legally required disclosures and obtained all legally required consents from every party to the communication. This includes, without limitation:

the United States, where certain states — including California, Florida, Illinois, Pennsylvania, Washington, Massachusetts, and other "two-party" / all-party consent states — require the consent of all parties before recording;
the European Union and the United Kingdom, where recording constitutes processing of personal data requiring a lawful basis and appropriate notice;
India, where recording and monitoring of communications is subject to consent and applicable telecom and data-protection rules.

7.2 Movoice acts only as processor. Where recording is enabled, Movoice records, transcribes, and stores audio and transcripts solely as a processor acting on the Customer's documented instruction and configuration. The Customer is the party responsible for the lawfulness of recording. Recording is currently applied by the Service to calls placed through it rather than selected per agent by the Customer; the Customer directs that recording by choosing to place calls through the Service having accepted these Terms. Transcription is performed by our transcription Sub-processors, meaning audio is transmitted to them to be converted to text; our transcription of call audio produces text only and does not create voiceprints, speaker-identification embeddings, or other biometric identifiers from Recipient call audio.

7.3 Storage on Movoice's servers, access, and deletion. Call-recording audio and transcripts are stored on Movoice's servers (through our storage Sub-processor), encrypted in transit and at rest. Movoice may access stored recordings solely to provide support, to investigate and resolve disputes and complaints, to protect the safety, security, and integrity of the Service, and to comply with law or legal process; such access is role-restricted, logged, and limited to those purposes. Movoice does not use recordings or transcripts to train general-purpose AI models or for any other undisclosed purpose. Recordings are deleted upon account deletion or expiry of the applicable retention period, as described in Sections 12 and 22.

7.4 Indemnity. The Customer will defend, indemnify, and hold Movoice harmless from any claim, fine, penalty, or expense arising from the recording, transcription, monitoring, or storage of any communication in violation of applicable law or without the required consent (see Section 20).

7.5 Customer acknowledgment. By creating an account and using the Service, the Customer acknowledges and agrees that calls placed or received through the Service may be recorded; that any resulting recordings and transcripts are stored on Movoice's servers as described in this Section; that Movoice may access those recordings on the limited, logged basis stated in Section 7.3; and that the Customer remains solely responsible for providing all disclosures to, and obtaining all consents from, every Recipient as required by applicable law.

7.6 Announcement. Every call handled by an AI agent begins with an automated announcement that the call is AI-powered and may be recorded. The Customer cannot disable, suppress, alter, or reorder that announcement. Calls the Customer conducts personally (for example, speaking to a Recipient themselves through the Service) carry no automated announcement, and on those calls the Customer is solely responsible for giving any recording notice and obtaining any consent required where the Recipient is located. Whether a given call is recorded depends on how it is placed: calls placed to international destinations through our primary carrier are always recorded, while other routes may not be. The Customer acknowledges that not every call will produce a recording and that Movoice does not warrant that any particular call will be recorded.

8. AI Disclosure

8.1 Affirmative disclosure duty. The Customer must ensure that every AI-generated or AI-assisted call and message clearly and conspicuously discloses to the Recipient, at the outset of the interaction, that the Recipient is interacting with an artificial-intelligence system and not a live human. This obligation reflects and supports, among others: Article 50 of the EU Artificial Intelligence Act (transparency for AI systems that interact with natural persons); the TRAI Telecom Commercial Communications Customer Preference Regulations, 2025 (TCCCPR-2025) and applicable Indian directions on automated/AI communications; and United States federal and state "bot-disclosure" and AI-voice laws (including California's SB 1001 and comparable state statutes).

8.2 Keep the disclosure feature enabled. The Service provides an AI-disclosure capability that announces the AI nature of the interaction. The Customer must keep this feature enabled and must not disable, suppress, alter, obscure, or circumvent it, and must not otherwise configure an agent to deny that it is an AI when asked.

8.3 Responsibility. The Customer is responsible for ensuring its scripts, prompts, and configuration comply with all applicable AI-disclosure and transparency requirements in every jurisdiction where its Recipients are located. Disabling or defeating the disclosure feature is a material breach of these Terms.

9. Telephony & Messaging Compliance

In addition to Sections 5–8, the Customer must comply with all telecommunications and messaging laws applicable to its communications, including the following.

9.1 United States. The Customer will comply with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, and Federal Communications Commission (FCC) rules, including rules treating AI-generated and synthetic/prerecorded voice calls as requiring prior express (and, for marketing, prior express written) consent, honoring the National and internal Do-Not-Call lists, calling-time restrictions, and accurate caller-ID / calling-line-identification requirements, together with cooperation with any call-authentication (STIR/SHAKEN) obligations of the underlying carrier.

9.2 India. The Customer will comply with the TRAI Telecom Commercial Communications Customer Preference Regulations, 2025 (TCCCPR-2025) and related directions, including registration on the Distributed Ledger Technology (DLT) platform as a principal entity, registration of headers and content templates, use of the correct 140-series numbering series for promotional communications and 1600-series for transactional/service communications where applicable, consent and preference (DND) scrubbing, and time-of-day restrictions.

9.3 Other jurisdictions. Where Recipients are located elsewhere, the Customer will comply with equivalent local telemarketing, calling, messaging, and consent laws.

9.4 Third-party channel terms — SMS and WhatsApp. Messaging is delivered through third-party channels, and the Customer must additionally comply with those channels' own terms. For SMS, this includes carrier and aggregator messaging policies, opt-in and opt-out (e.g., STOP/START keyword) handling, and sender-registration requirements. For WhatsApp and the Meta / WhatsApp Business Platform, the Customer must: obtain valid opt-in before messaging or calling a Recipient; use only message templates approved by Meta; honor block and opt-out signals; comply with the WhatsApp Business Messaging Policy, Commerce Policy, and Business Terms; and not impersonate, or use the branding, name, colors, or logo of, WhatsApp or Meta in a manner that suggests affiliation or endorsement. Violation of a channel's terms may result in that channel suspending or banning the Customer's number or account, for which Movoice is not responsible.

10. Campaigns & Bulk Communications

10.1 List ownership and warranty. For every campaign or bulk send, the Customer represents and warrants that it owns or is lawfully entitled to use the target list, that it has the required consent for each Recipient (per Sections 5 and 9), and that the list has been scrubbed against applicable DND / opt-out registries and against Recipients who have revoked consent.

10.2 Caller-ID accuracy. The Customer will use only caller identification and sender identifiers that it is authorized to use and that accurately identify it. Spoofing or misrepresenting origin is prohibited.

10.3 Opt-out handling. The Customer will process opt-outs received during or after a campaign promptly and will suppress opted-out Recipients from future campaigns.

10.4 Throttling and fair use. The Customer will comply with applicable rate limits, calling windows, and any throttling that Movoice or the underlying carriers or channels impose to protect network integrity, reputation, and deliverability. Movoice may throttle, queue, pause, or block campaigns that pose compliance, reputation, or abuse risk.

11. Customer Content & License to Process

11.1 Ownership. As between the parties, the Customer retains all right, title, and interest in and to Customer Content. Movoice claims no ownership of Customer Content.

11.2 License. The Customer grants Movoice a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, reproduce, process, and create derived data (such as transcripts, summaries, and caller-memory profiles) from Customer Content solely as necessary to provide, secure, support, and improve the Service for the Customer, and to comply with law. Movoice does not sell Customer Content and does not use Recipient personal data to train foundation models for unrelated third-party purposes.

11.3 Responsibility. The Customer is responsible for the legality, accuracy, and appropriateness of Customer Content and for having all rights and consents necessary to grant the license above and to have Movoice process Recipient personal data on its behalf.

11.4 Feedback. If the Customer provides feedback or suggestions, Movoice may use them without restriction or obligation.

12. Data Protection & Data Processing Addendum

This Section constitutes the Data Processing Addendum ("DPA") between the parties and applies to Movoice's processing of Personal Data on the Customer's behalf.

12.1 Roles. With respect to Recipient Personal Data contained in Customer Content, the Customer is the Controller (or Data Fiduciary under the DPDP Act) and Movoice is the Processor (or Data Processor). The Customer is responsible for the lawfulness of the collection and of its instructions.

12.2 Instructions. Movoice will process such Personal Data only on the Customer's documented instructions, including as set out in these Terms and through the Customer's configuration of the Service, except where required by law (in which case Movoice will inform the Customer unless legally prohibited).

12.3 Confidentiality. Movoice will ensure that personnel authorized to process Personal Data are bound by confidentiality obligations.

12.4 Security. Movoice will implement and maintain appropriate technical and organizational measures designed to protect Personal Data against unauthorized or unlawful processing and accidental loss, destruction, or damage, taking into account the state of the art and the nature of the data.

12.5 Breach notification. Movoice will notify the Customer without undue delay after becoming aware of a personal-data breach affecting Customer Content, and will provide information reasonably necessary for the Customer to meet its own notification obligations.

12.6 Sub-processors. The Customer authorizes Movoice to engage the Sub-processors listed in our Privacy Policy, each of which is bound by data-protection obligations no less protective than those in this DPA. The current Sub-processors and their processing purposes and regions are published and maintained in our Privacy Policy. Movoice will provide notice of the addition or replacement of a Sub-processor and give the Customer an opportunity to object on reasonable data-protection grounds.

12.7 International transfers. Where Personal Data is transferred across borders, the parties will rely on a lawful transfer mechanism, including the applicable Standard Contractual Clauses (SCCs) or equivalent safeguards, which are incorporated by reference where required.

12.8 Deletion or return. On termination or expiry, and on the Customer's request, Movoice will delete or return Customer Content, including deleting call-recording audio from storage, subject to legally required retention, as described in Section 22.

12.9 Assistance and audit. Taking into account the nature of processing, Movoice will provide reasonable assistance to the Customer with data-subject requests, data-protection impact assessments, and regulator inquiries, and will make available information reasonably necessary to demonstrate compliance with this DPA and, no more than once per year and subject to confidentiality, allow for audits by the Customer or its mandated auditor.

12.10 Grievance Officer. For DPDP Act purposes, Movoice's Grievance Officer can be reached at privacy@movoice.ai.

13. Third-Party Services

The Service integrates with and depends upon third-party services, including telephony carriers, messaging channels, AI model providers, storage, payment processors, CRM and calendar systems, and analytics and diagnostics tools, as identified in our Privacy Policy. The Customer's use of any integration is also subject to that third party's own terms and policies, and the Customer is responsible for complying with them and for maintaining any account it holds directly with such third party. Movoice is not responsible for the acts, omissions, availability, pricing, changes, or discontinuation of third-party services, and any suspension, ban, or throttling imposed by a third party (including a channel banning a Customer's number) is outside Movoice's control.

14. Fees, Billing, Wallet & Credits, Auto-Renewal & Refunds

14.1 Fees. The Customer will pay all fees for the plan and usage it selects, including subscription fees and usage-based charges for calls, messages, numbers, and other consumption. Fees are stated exclusive of taxes.

14.2 Wallet and credits. The Service uses a prepaid wallet and usage credits. Credits are consumed as the Customer uses metered features. Unless required by law or stated otherwise at purchase, credits are non-refundable, non-transferable, have no cash value, and may expire after the period stated at purchase or in the plan. The Customer is responsible for maintaining a sufficient wallet balance; the Service may pause or block usage when the balance is depleted.

14.3 Auto-renewal. Subscriptions renew automatically at the end of each billing cycle (monthly or annually, as selected) at the then-current rate, unless cancelled before the renewal date. The renewal cadence is disclosed at checkout.

14.4 Cancellation and cooling-off. The Customer may cancel a subscription at any time through account settings or by contacting sales@movoice.ai; cancellation takes effect at the end of the current billing cycle. Where a statutory cooling-off or withdrawal right applies, the Customer may exercise it within the period and on the conditions required by that law.

14.5 Refunds. Except where required by applicable law or expressly stated in these Terms or at purchase, fees and consumed credits are non-refundable.

14.6 Taxes. Fees are exclusive of taxes. The Customer is responsible for all applicable taxes, including GST/VAT, other than taxes on Movoice's net income. Where Movoice is required to collect tax, it will be added to invoices.

14.7 Price changes. Movoice may change fees on at least 30 days' notice; changes take effect at the next renewal after the notice period. Continued use after the effective date constitutes acceptance.

14.8 Payment processing. Payments are processed by our named PCI-DSS-compliant payment processors (as listed in our Privacy Policy). Movoice does not store full payment-card numbers; card data is handled by the processors. The Customer authorizes Movoice and its processors to charge its designated payment method for all amounts due.

14.9 Merchant of record for Customer collections. Movoice is not a party to, and is not responsible for, any transaction between the Customer and its own Recipients or customers. The Customer is the merchant of record for its own collections and is solely responsible for its own tax, refund, chargeback, and consumer obligations to its Recipients.

14.10 Non-payment. Overdue amounts may accrue interest to the extent permitted by law, and Movoice may suspend the Service and reclaim provisioned resources (including phone numbers) for non-payment, per Sections 15 and 21.

14.11 Purchases through the Apple App Store. If you purchase a subscription or any in-app product through the Apple App Store, that purchase is also subject to Apple's terms, and the following apply:

Payment will be charged to your Apple ID account at confirmation of purchase.
Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You can manage and cancel subscriptions in your Apple App Store account settings.
Refunds for purchases made through the Apple App Store are handled by Apple in accordance with Apple's policies; Movoice AI cannot directly grant refunds for such purchases.

15. KYC/KYB & Phone-Number Provisioning

15.1 Verification. To comply with carrier, channel, and legal requirements and to prevent abuse, Movoice may require the Customer to complete KYC/KYB identity and business verification (performed via our identity-verification Sub-processor) before enabling telephony, messaging, number provisioning, or certain other features. The Customer will provide accurate, current, and complete verification information and documentation and warrants its authenticity. Movoice may decline, suspend, or revoke access if verification is incomplete, fails, or appears fraudulent.

15.2 Number leasing. Any phone numbers made available through the Service are leased from underlying carriers and are not sold to the Customer. The Customer obtains only a limited, non-exclusive, non-transferable right to use assigned numbers while the account is active and in good standing, subject to carrier terms and regulatory requirements.

15.3 Reclamation and reassignment. Movoice or the underlying carrier may suspend, reclaim, port-restrict, or reassign a number upon non-payment, wallet depletion, prolonged inactivity, account closure, regulatory or carrier direction, or violation of these Terms. The Customer has no ownership right in any number and no right to a specific number. The Customer is responsible for any regulatory obligations attached to numbers it uses.

16. Intellectual Property

The Service, and all software, models, interfaces, designs, text, graphics, trademarks, and other content provided by Movoice (excluding Customer Content), and all intellectual-property rights therein, are and remain the exclusive property of Movoice and its licensors, and are protected by copyright, trademark, and other laws. Subject to these Terms and payment of applicable fees, Movoice grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the term solely for its internal business purposes. No rights are granted except as expressly set out. "Movoice" and related marks are trademarks of Movoice; the Customer may not use them without prior written consent. All third-party names and marks are the property of their respective owners.

17. Service Availability & Support

Movoice will use commercially reasonable efforts to make the Service available, but does not guarantee any particular level of uptime, and the Service is provided without a service-level guarantee unless a separate written service-level agreement is executed. The Service may be unavailable due to scheduled maintenance, emergency maintenance, third-party outages, or events beyond our reasonable control. Movoice may modify, suspend, or discontinue any part of the Service at any time, and will use reasonable efforts to give notice of material adverse changes. Support is provided by email at sales@movoice.ai on a commercially reasonable-efforts basis and in accordance with the Customer's plan.

18. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. MOVOICE AND ITS AFFILIATES, LICENSORS, AND SUB-PROCESSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. MOVOICE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT AI OUTPUTS, TRANSCRIPTS, OR SUMMARIES WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE, OR THAT COMMUNICATIONS WILL BE DELIVERED. AI-GENERATED OUTPUT MAY BE INACCURATE OR INAPPROPRIATE, AND THE CUSTOMER IS RESPONSIBLE FOR REVIEWING AND FOR ITS USE OF SUCH OUTPUT. MOVOICE DOES NOT WARRANT THAT USE OF THE SERVICE WILL CAUSE THE CUSTOMER TO BE, OR RESULT IN THE CUSTOMER BEING, IN COMPLIANCE WITH ANY LAW; COMPLIANCE IS THE CUSTOMER'S RESPONSIBILITY.

19. Limitation of Liability

19.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY, NOR MOVOICE'S AFFILIATES, LICENSORS, OR SUB-PROCESSORS, WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.2 Aggregate cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVOICE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE CUSTOMER TO MOVOICE FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

19.3 Carve-outs. THE EXCLUSIONS AND THE CAP IN SECTIONS 19.1 AND 19.2 DO NOT APPLY TO, AND ARE EXPRESSLY CARVED OUT FOR: (A) THE CUSTOMER'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 20; (B) THE CUSTOMER'S BREACH OF ITS OBLIGATIONS UNDER SECTIONS 5 THROUGH 10 (COMPLIANCE, ACCEPTABLE USE, RECORDING & CONSENT, AI DISCLOSURE, TELEPHONY & MESSAGING COMPLIANCE, AND CAMPAIGNS); (C) THE CUSTOMER'S PAYMENT OBLIGATIONS; AND (D) ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. The Customer's liability under the carve-outs is uncapped.

19.4 Basis of the bargain. The parties agree that these limitations are an essential basis of the bargain and reflect a reasonable allocation of risk.

20. Indemnification

20.1 General indemnity by Customer. The Customer will defend, indemnify, and hold harmless Movoice and its affiliates, and their respective officers, directors, employees, and agents, from and against any third-party claim, and any resulting loss, liability, damage, fine, penalty, cost, or expense (including reasonable legal fees), arising out of or related to: (a) Customer Content; (b) the Customer's use of the Service; (c) the Customer's breach of these Terms or of any representation or warranty herein; or (d) the Customer's violation of any law or third-party right.

20.2 Standalone, uncapped compliance indemnity. Without limiting Section 20.1, and notwithstanding any other provision of these Terms, the Customer will defend, indemnify, and hold harmless Movoice and its affiliates from and against any and all claims, demands, actions, investigations, fines, penalties, statutory or liquidated damages, settlements, judgments, and expenses (including reasonable legal fees) arising out of or related to the Customer's calls, messages, recordings, transcriptions, consents, list sourcing, caller identification, or campaigns, including any claim under: the Telephone Consumer Protection Act (TCPA) and FCC/Telemarketing rules; TRAI / TCCCPR-2025 and Indian telecom rules; the DPDP Act; the GDPR and UK GDPR; U.S. federal or state wiretap, eavesdropping, or recording laws; AI-disclosure or bot laws; and any suspension, ban, penalty, or claim imposed by a third-party channel or carrier (including Meta / WhatsApp, SMS carriers, or telephony carriers). This indemnity is NOT subject to the limitation of liability or the aggregate cap in Section 19.

20.3 Procedure. Movoice will promptly notify the Customer of any claim for which it seeks indemnity, provide reasonable cooperation (at the Customer's expense), and allow the Customer to control the defense, provided that any settlement that imposes non-monetary obligations on, or admits fault by, Movoice requires Movoice's prior written consent, and Movoice may participate with its own counsel at its own expense.

21. Suspension & Termination

21.1 By the Customer. The Customer may terminate by cancelling its subscription and ceasing use; cancellation takes effect at the end of the current billing cycle, and prepaid amounts are handled per Section 14.

21.2 Suspension. Movoice may suspend or limit all or part of the Service, immediately and with such notice as is reasonably practicable, if: (a) the Customer breaches these Terms, including Sections 5–10; (b) the account is overdue or the wallet is depleted; (c) failed or incomplete KYC/KYB; (d) actual or suspected fraud, abuse, or security risk; (e) required by law, regulator, carrier, or channel; or (f) the Customer's activity threatens the integrity, reputation, or security of the Service or others.

21.3 Termination for cause. Either party may terminate for the other's material breach that remains uncured 30 days after written notice; Movoice may terminate immediately for breach of Sections 5–10, non-payment, unlawful use, or where required by law.

21.4 Effect. On termination, the Customer's right to use the Service ceases, leased numbers may be reclaimed, and Customer Content is handled per Section 22. Termination does not relieve the Customer of accrued payment obligations. Sections that by their nature should survive (including 5, 6, 7, 8, 9, 10, 11, 12, 14, 16, 18, 19, 20, 22, 23, 25, 26) survive termination.

22. Data Retention & Deletion on Termination

22.1 Retention during the term. Movoice retains Customer Content, including recordings and transcripts, for the retention period configured by the Customer or set by default in the Service, and as needed to provide the Service.

22.2 Deletion on termination or expiry. On account deletion, on termination, or on expiry of the applicable retention period, Movoice will delete Customer Content, including deleting call-recording audio from object storage and deleting transcripts and derived data such as caller-memory profiles, within a commercially reasonable period, except for data Movoice is required to retain by law or that exists in routine backups (which are deleted on their ordinary cycle).

22.3 Export. Before deletion, the Customer is responsible for exporting any Customer Content it wishes to retain, using available export features or by request to sales@movoice.ai.

22.4 Legal holds. Movoice may retain limited data as required to comply with law, resolve disputes, prevent fraud and abuse, or enforce these Terms.

23. Export Control & Sanctions

The Customer represents that it is not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive sanctions, and is not on any restricted-party or denied-persons list maintained by India, the United States (including OFAC), the European Union, the United Kingdom, or the United Nations. The Customer will not use, export, re-export, or make the Service available in violation of applicable export-control, economic-sanctions, or anti-money-laundering laws, and will not use the Service for any prohibited end-use. The Customer will not permit any Recipient contact or communication that would cause Movoice to violate such laws. Breach of this Section permits immediate suspension or termination.

24. Changes to These Terms

Movoice may modify these Terms from time to time. If a change is material, Movoice will provide notice by email, in-product notice, or by posting the updated Terms with a revised "Last updated" date, before the change takes effect. Changes are effective on the stated effective date. The Customer's continued access to or use of the Service after the effective date constitutes acceptance of the modified Terms. If the Customer does not agree to a change, its sole remedy is to stop using and cancel the Service before the change takes effect.

25. Governing Law, Arbitration & Venue

25.1 Governing law. These Terms and any dispute arising out of or related to them or the Service are governed by the laws of India, without regard to conflict-of-laws principles.

25.2 Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including its existence, validity, breach, or termination, that is not resolved amicably, will be finally resolved by arbitration seated in India and conducted under the Arbitration and Conciliation Act, 1996, as amended. The arbitration will be conducted by a sole arbitrator (or a panel where required), in the English language, at the seat determined by Movoice's registered office. The arbitral award is final and binding on the parties.

25.3 Injunctive relief and exclusive jurisdiction. Notwithstanding the arbitration agreement, either party may seek urgent or interim injunctive or equitable relief, and the courts located at the registered office of Movoice's contracting entity in India will have exclusive jurisdiction for such relief and for the enforcement of any arbitral award.

25.4 Waiver of class actions. To the extent permitted by law, disputes will be resolved on an individual basis, and the parties waive any right to participate in a class, collective, or representative proceeding.

26. Miscellaneous

26.1 Force majeure. Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental or regulatory action, carrier or channel outages, internet or utility failures, and pandemics.

26.2 Assignment. The Customer may not assign or transfer these Terms without Movoice's prior written consent. Movoice may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit permitted successors and assigns.

26.3 Severability. If any provision is held invalid or unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions remain in full force.

26.4 Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, the DPA in Section 12, and any order or plan the Customer selects, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements and understandings on the subject.

26.5 Waiver. No waiver of any term is effective unless in writing, and no failure or delay in exercising a right waives it.

26.6 No third-party beneficiaries. Except for Movoice's affiliates and indemnified parties, and Apple Inc. and its subsidiaries, to the extent set out in Section 28, these Terms create no third-party beneficiary rights, and Recipients acquire no rights under these Terms.

26.7 Relationship. The parties are independent contractors; these Terms create no agency, partnership, joint venture, or employment relationship.

26.8 Notices. Legal notices to Movoice must be sent to legal@movoice.ai. Movoice may give notices to the Customer by email to the account address, by in-product notice, or by posting in the Service. Notices are deemed received when sent (email/in-product) or when posted.

26.9 Order of precedence. In case of conflict, a signed written agreement between the parties prevails over these Terms, and these Terms prevail over any linked policy, except where a data-protection provision in the DPA is more protective.

27. Contact

For questions about the Service or these Terms, contact us:

Support: sales@movoice.ai
Privacy questions and DPDP Grievance Officer: privacy@movoice.ai
Legal notices: legal@movoice.ai

Movoice AI is provided by Metawaveai Technologies Private Limited (incorporated in India), together with its affiliate Metawaveai Technologies Inc.

Effective / Last updated: July 4, 2026.

28. Apple App Store — Additional Terms (EULA)

If you download our mobile application from the Apple App Store, you acknowledge and agree that:

These Terms are concluded between you and Movoice AI only, and not with Apple. Apple is not responsible for the application or its content.
Your license to use the application is limited to a non-transferable license to use it on any Apple-branded device you own or control, as permitted by the Apple Media Services Terms.
Apple has no obligation to provide maintenance or support for the application.
Apple is not responsible for addressing any claims relating to the application, including product liability, legal or regulatory compliance, or consumer protection claims.
Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you.
If the application fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation.